Earth Atlas support
Earth Atlas is preselected in the support form. Choose a topic and share the necessary details.
Earth Atlas support by email
If you cannot use the form, email our support address directly about Earth Atlas.
- App support support@medyabox.com.tr
Put the app name in the subject and include your app and iOS versions when available.
Using the app
Where can I download the app?
Earth Atlas is not yet published on the App Store. The current version includes Turkish, English, Spanish and French content.
How do I continue reading?
Stories open at the top. Tap Continue where you left off to return to a saved reading position. My Atlas → My Progress shows completed and unfinished stories.
Where are language and text size?
In My Atlas → Settings, choose Türkçe, English, Español or Français and adjust text size and appearance. Switching language preserves your progress and saved content.
How does Full Access work?
The free selection remains available: 12 stories, 100 cards, 40 questions, 3 journeys and 6 interactions. A one-time Full Access purchase unlocks the rest after Apple verifies it. There are no subscriptions or ads. The purchase option appears when the Apple product is available.
How do I restore a purchase?
Use Restore Purchases in My Atlas → Settings → Full Access. Sign in with the Apple Account used for the purchase and connect to the internet. Restoring a purchase does not transfer reading progress from another device.
How do I back up my progress?
Open My Atlas → Settings → Back Up My Atlas to export a personal JSON backup or import a previous one. The file contains your progress, not the content package.
Can I use the app offline?
Stories, images and the main interactions are included in the app and can be used offline. Apple purchases/restores and external source, support and privacy links require an internet connection.
About your privacy
Learn about the data the app stores on your device, permissions, and deletion options.